(Alex Driggars/Floyd County Record)
UPDATE 5:30 a.m. 3/24 – The Floyd County Sheriff’s Office reports 911 service was restored around 1:30 Thursday morning. Landline and cell phone and internet services also appear to have been restored.
UPDATE 5:30 p.m. – An AT&T spokesperson released a media statement on the outage, saying only that there was a fiber line cut “by a third party” in the “greater Lubbock area” but did not give a specific location or updated time for restoration of services.
UPDATE 3:30 p.m. – The Record has learned 911 service is down in Floyd County, impacting ambulance and fire service. The Floyd County Sheriff’s Office says all emergency calls are being routed to neighboring counties, who will then contact FCSO via police radio frequencies.
FLOYDADA – As of 2:00 Wednesday afternoon parts of Floyd County are currently experiencing a phone and internet outage.
Cell phone service with AT&T and T-Mobile have been disrupted, as has landline and internet service from AT&T. Suddenlink internet and Verizon wireless calls appear to have not been impacted at this time.
The City of Floydada closed city hall for the afternoon because of the outage. Employees there were notified the outage could last for several hours. Floydada Police posted a message for residents with urgent matters to call the city’s after hours number at (806) 983-6371.
Lockney Police said landlines for their city offices are working. Both school districts also report their phone and internet service is working normally as well.
AT&T crews told Paramount Broadcasting employees their engineers were working hard to restore service, but they did not have a time everything would be back up. They apologized for the inconvenience.
Outages were first reported around 10:30 Wednesday morning.
